The NFFD Privacy Policy


NFFD (“we” or “us” or “our”) are committed to protecting your personal data and privacy. This privacy policy relates to our use of any personal data we collect from you, either directly through the website, email or telephone, or indirectly via pre-authorised third parties.

Whenever we access such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together and with other subsequent laws “Data Protection Laws”.


For the purpose of the Data Protection Laws, the Data Controller is NFFD, registered in England and Wales, company registration number 120805 82. To request further information regarding our privacy policy or data protection, you should contact us using the details provided below.

In writing to:

The attention of the Privacy Officer

NFFD Limited

17-19 South Farm Road


West Sussex

BN14 7AB




Under GDPR, your rights are:

to be informed: we must make available this privacy notice with the emphasis on transparency over how we process your data.

access: you are entitled to find out what details we may hold about you and why.

rectification: we are obliged to correct or update your details.

erasure: this is also known as the right to be forgotten.

restrict processing: you have the right to block or suppress the processing by us of your personal data.

data portability: you have the right to obtain and reuse your personal data that you have provided us.

object: you have the right to object to us processing your data in relation to direct marketing and or profiling.

rights in relation to automated decision making and profiling: we do not use any automatic decision making or processing.


We process personal data. Personal data we process may include name, address, email address and telephone number.

Our collection methods are:

through engagement of our services

through our website

through third party websites

by communications

through engagement of service providers


We use information held about you to:

where we have obtained information for legitimate interests.

carry out our obligations arising from any contracts entered into between you and us.

provide you with information, products or services that you request from us or which we feel may interest you.

where you have consented to be contacted for legitimate interests.

allow you to participate in interactive features of our website; for example, asking a question via our contact form.


Contracts: where you enter into a contract requesting NFFD to provide you services.


We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service.

If you have joined as a Member, this will include sending you confirmation of your purchase and membership materials such as a membership information pack, information on how to use your membership and email newsletters. We will also send you information about membership renewal and information relating to your Direct Debit payments.

Please do let us know if your details have changed.

Marketing: if you are an existing contact or customer, we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. At any time, you can choose not to receive these types of communication by contacting us.


Our data retention policy is dictated by Data Protection Laws, this is available for inspection by submitting a written request using the contact details provided in this policy.


We keep information within the ‘organisation’ except where disclosure is required or permitted by law, or when we use third party service providers (data processors) to supply and support our services. We have contracts in place with our data processors, this means they cannot do anything with your personal data unless we have instructed them to do so. They will hold it securely and retain it for the period we instruct. A list of third-party providers, together with more information on how we share and look after your data can be requested by contacting us in writing, to the address above.